Technology ready to activate: hire, use, grow.
ServiceCloud
ServiceCloud is a hybrid platform that helps companies transition from agent-based service to a digital model. Users resolve their requests unattended, while technical staff focus on automating responses. By reducing friction in technology use, companies accelerate the adoption of their innovation projects, ensuring that benefits materialize as expected.
ServiceCloud offers the platform in three different modes:
Instance Rental
A dedicated enterprise cloud platform supporting IT service management processes, with the ability to:
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Web portal and mobile access
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Custom flows
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Service analytics
Managed Instance
Comprehensive service that includes handling requests with agents or a service application, improving IT capabilities in terms of:
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Customer service hours
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Agreement compliance (ANS)
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Quality of care and delivery
Automation Manager
Dedicated enterprise service platform, managed by client agents, with access to automated service flows for:
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User self-service
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Agent acceleration
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Secure third-party access
Each solution includes process management and continuous improvement, a cloud platform, supervisory and operational staff, implementation guides, and other necessary tools.
They are ready-to-use solutions: you just choose the one you need, sign up for your subscription, and your team can start using it immediately.